Voice of the Innovator:
Michelle Concannon

Michelle Concannon leads the core engineering and DevOps effort for Project Squared’s call control and desktop-sharing services deployed in Cisco’s next-generation cloud. She and her team are based in the new San Francisco R&D facility.

Michelle coordinates load testing of the complete suite of Squared services to guarantee scalability as well as end-to-end usage and troubleshooting metrics for scrum teams that include client, server and platform engineers.

Before transitioning to the Squared team, she led the Virtualization Experience Media Engine (VXME) initiative. VXME allowed the Jabber desktop clients to operate in a hosted virtual desktop without impacting the overall user experience—a challenging technology problem where real-time media is concerned. She says it required a high-degree of innovation and teamwork to deliver.

Michelle relocated to San Francisco from the Cisco Galway office just over a year ago. She was one of the first engineers hired in Cisco Galway when the site was established in 2007. She has worked across the collaboration portfolio on a range of capacities, including user experience, product management, project management, customer engagement, and first and foremost, as an engineer.

With a BSc in Computer Systems and an MSc in Computing, Michelle loves to travel, being outdoors, doing CrossFit and yoga, and playing the piano.